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Job

1st Line Support Analyst (£27k)

We are working on behalf of a fantastic organisation who provide shared office and workspaces for clients across London. They are seeking a 1st Line Support candidate to join their growing team, tasked with providing in-house technical support services to their external client base.

You will be the first point of contact for clients; involved from initial onsite set-up, site surveys, equipment and application troubleshooting services across their various sites.

RESPONSIBILITIES:

* Provide 1st Line desktop & network support for internal staff and clients as required, escalating to 2nd / 3rd Line or 3rd party engineers when required
* Maintain first-class customer service ensuring that all customers are treated efficiently and in an appropriate manner
* Perform troubleshooting to diagnose and resolve problems
* Install authorised software to laptops and desktops
* Ensure security and upgrades are applied and kept up-to-date on desktops and laptops
* Patching of network and phones
* Assist the centres in maintaining an up to date log of equipment in the centre comms rooms
* Monitor and manage the IT Service Desk Ticketing System
* Install and configure IT equipment (PCs, Laptops, Printers etc)
* Fundamental understanding of Comms Room management and patching.
* Providing classroom Tier 1 level training for key platforms
* Provide orientation and guidance to clients on how to operate new software and computer equipment
* Providing recommendation to our clients to ensure users get maximum benefits from their platforms

KEY SKILLS REQUIRED:

* Experience within an equivalent IT Support or Service Desk focused role
* Good understanding of technologies including; Windows, Office 365, Sharepoint, Active Directory, video conferencing and telecommunications, etc.
* Ability to multitask
* Excellent administration, organisation and time management skills
* Excellent interpersonal skills and the ability to communicate and relate well with people from a variety of backgrounds and levels
* Flexibility in working hours
* Good communicator with the ability to clearly understand customer requirements
* Troubleshooting, owning, resolving cases and keeping the client informed
* Be proficient on platforms including CONNECT, Medusa, SharePoint & Office 365 Admin portal

If you are interested in this role, please apply in the first instance with an up-to-date copy of your CV.