2nd Line Support Engineer

  • Job ref:


  • Location:

    London, England

  • Sector:


  • Job type:


  • Salary:

    £35000 - £35001 per annum

  • Contact:

    Richard Smith

  • Email:

  • Published:

    over 2 years ago

  • Start date:


2nd Line Support Engineer
We are working with a highly credible industry standards and qualifications body who are looking for a 2nd Line Support Engineer to join their team in Central London.

Role Purpose:

The IT Technical Support Officer will be responsible for providing 1st line support to users and 2nd line support for all IT Infrastructure.

The primary objective will be to provide IT support to staff to enable the company to achieve its goals and ensure the reliability of the server and network infrastructure.

The post holder will monitor and maintain the computer systems of the organisation, install and configure software/hardware, diagnose and resolve software/hardware faults and manage company accounts with specific suppliers.

Key Tasks/Responsibilities:
*Ensures high levels of engagement with the business stakeholders, developing effective working relationships at all levels by simplifying complex technical messages and acting as an advocate of IT both externally and internally
*Responsible for providing IT support to staff and reporting to the IT Services Manager
*Keep all inventories up to date as and when changes are made
*Ensures that appropriate IT policies are in place and adhered to by all staff
*Ensures the company security policy is adhered to by all staff
*Identifies potential new technologies that would benefit the business and improvements in the functionality and use of existing systems
*Maintain the mobile phone accounts from setting up new phones to cancelling contracts
*Create, maintain and remove any active directory user, contact or group accounts following the current procedures
*Setup laptop, projectors and/or video conferencing equipment for meetings
*Administer the hosted phone system with phone extensions, hunt groups, redirects etc
*Move IT equipment when staff moves are required
*Manage Incidents through the Service desk
*Configure company laptops with remote working solutions
*Ensure all printers are running optimally
*Conduct network patching for IP phones and End User Computing Equipment when required
*Maintain the Anti-Virus system and attend to any detections
*Train staff on any IT aspect where training is required
*Achieve high performance of IT services to meet the evolving needs of the business to ensure satisfied internal and external service users

Background/Experience required:

*3-5 years' experience within IT
*IT qualification such as MCSA - desirable but not essential

Job Related Knowledge

*Windows 10
*Active Directory
*MS Exchange / Office 365 administration
*MS Server 2012r2
*Office 365
*Wintel Desktop hardware

Essential Skills

*The position is for a mid-sized organisation the individual will need to possess the ability to provide support across a broad range of systems
*Provides a high level of attention to detail
*Team player, with demonstrable ability to work collaboratively with colleagues
*Proactive and able to operate without direct supervision
*Understanding of and commitment to the highest standards of customer service and care
*High quality verbal and written communication skills
*Ability to coordinate multiple tasks simultaneously
*Well-spoken and presented
*Ability to explain technical jargon in layman's terms
Able to deal with high pressure scenarios

The JM Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. The JM Group is an Equal Opportunities employer and we encourage applicants from all backgrounds.