Global Service Desk Analyst

Global Service Desk Analyst
6 months rolling contract role based in Central London, with the potential to become perm.
The first line Service Desk Analyst support & resolve incidents in a timely fashion. Our client is a global media company and they anticipate you to provide excellent customer service as you are the first point of contact for all the calls.
Your responsibility will include:
*Receive and Log calls
*Communicate in a professional and considerate manner
*Escalating incidents to the proper channels
*Keeping customers updated
The ideal 1st Line Service Desk Analyst will have the following:
*Previous experience providing first line support - Desk side support
*Strong Active Directory experience
*Proven experience supporting Mac and Windows Platforms
*Previous experience working within an ITIL environment (desirable NOT essential)
*Supporting Laptop / desktop
*Basic Networking knowledge
*Incident management systems
*Would be beneficial to have a degree based on IS&T
Previous experience with the following technology (hardware/ software) is desirable:
*Windows 7/ Windows 10
*Video conferencing
*Active Directory
*Mobile devices such as IOS and Android
*Cisco Phone Systems or other similar system
The ideal candidate will have the following characteristics:
*Excellent communication skills both written and verbal
*Team player
*Good planning and organisational skills
*Must be technically minded
*Excellent problem-solving skills
*A committed can-do attitude
If you are an experience first line support analyst who is dynamic please apply for this role ASAP.

The JM Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. The JM Group is an Equal Opportunities employer and we encourage applicants from all backgrounds.