Manchester
£40,000 - £45,000 + Excellent Benefits including annual bonus, 24 days holiday (including birthday) + bank holidays + Training + other perks such as Prince 2 training
The Role
We are currently working with a leading Telecommunications company who are looking to recruit a Service Delivery Manager. This role would suit someone that is currently in a managerial role within an ISP/Telecoms company ideally with an understanding of Ethernet, MPLS, VoIP and SIP.
The Responsibilities
As a Service Delivery Manager you will be responsible for:
*Supporting and supervising a Service Delivery team
*Lead reviews of supplier performance
*1 2 1 's with team
*Recruitment, mentoring, training and assessing performance
*Owning the end to end service delivery processes and systems
*Act as an escalation point for the service delivery team
The Requirements
As a Service Delivery Manager you will have the following skills and experience:
*3 years + managerial or similar role
*ISP/MSP/Telecoms background
*Strong understanding of complex provisioning and customer issues
*Experience in connectivity and hosted voice
*Experience setting up SMART objectives and KPI's
*Previous project management experience, Prince 2 preferred however the company do provide training up to practitioner level
If you are an experienced Service Delivery Manager or similar looking for a new opportunity, please apply with your most recent CV
