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Job

Service Desk Analyst

  • Job ref:

    PR/012022_1597318579

  • Location:

    London, England

  • Sector:

    IT Support

  • Job type:

    Permanent

  • Salary:

    £35000 - £40000 per annum

  • Contact:

    Mona Noor

  • Email:

    Mona.Noor@thejmgroup.com

  • Published:

    2 months ago

  • Start date:

    ASAP

  • Consultant:

    #

Service Desk Analyst
Permanent role in Central London
Salary of £35k to £40k
You will be responsible: Ticket Management, Incident/ Problem Management, Application Support, Communication Support, User Administration and Device Set Up/ Management.
Must have a broad technical background and highly proficient in supporting the following:
*Hardware:
oDesktops/ Laptops
oiPads/ iPhone
oTelephony
oVideo Conferencing
oPrinters
oCopiers
oBasic Networking - VPN & WiFI
*Software:
oWindows 10
oI0S
oOffice 365
oTeams
oSharePoint/ OneDrive
oMimecast
*Infrastructure Applications:
oIntunes
oMicrosoft Authenticator (MFA)
oActive Directory
oSCCM
oCherwell/ServiceNow (or similar)
oLogMeIn Rescue
oTeamViewer
Desirable
*Experience of supporting users in different locations and time zones.
*SDI Service Desk Analyst certification or equivalent, ITIL 4 Foundation certification.
*Prior experience of Financial Services, Private Equity and/or Asset Management.


The JM Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. The JM Group is an Equal Opportunities employer and we encourage applicants from all backgrounds.