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Job

Service Desk Analyst - 1st line support

Service Desk Analyst - 1st line support
A prominent media company are looking for a proactive and determined Service Desk Analyst to deliver customer focussed first line support.
Length of contract: 3 months rolling contract
Rate: Paying a daily rate of up to £127
Based: Central London
Reporting to: Service Desk Manager
Desirable technical skills:
*Previous 1st line support experience
*Working knowledge of Microsoft Windows 7 Enterprise, Mac OS X, Microsoft Office 2010/13 Professional, Microsoft Outlook & Exchange, Active Directory, LANDESK Management Suite V10.0
*VMWARE and Virtual desktop environments
*Basic network and wireless skills
*Cisco telephone setup and administration
*Troubleshooting Printers and other multi-functional devices
*ITIL Qualified
Service Desk primary responsibilities:
*Request fulfilment
*Incident management
*Call handling
*Maintaining and progressing knowledge repositories
*Out of hours support
Your responsibilities will include:
*Proactively resolving issues for our client's European users
*Owning and progressing call queues
*Promote knowledge sharing and cohesive team work

People who are searching for the following role might also be interested in this role:
** First line support analyst ** 1st line support analyst ** First line support engineer ** 1st line support engineer ** IT administrator ** desktop support analyst **Helpdesk support engineer ** IT Service desk analyst ** IT Support **

The JM Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. The JM Group is an Equal Opportunities employer and we encourage applicants from all backgrounds.