£550 - £650 per annum
over 2 years ago
The ideal Service Desk Delivery Manager will have the following key skills and experience:
*3+ years experience Managing outsourced Service Desks
*Experience managing an outsourced Service Desk with circa 20,000 contacts a month
*Strong management and training skills
*Experience managing Identity Access Management Service Requests
*Knowledge of ServiceNow tools
*Experience of process ownership for Incident, request and knowledge
*Excellent Communication skills
*Strong Leadership skills
If you are an experienced Service Desk Delivery Manager with the required skills, please respond in the first instance with the most recent version of your CV.
The JM Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. The JM Group is an Equal Opportunities employer and we encourage applicants from all backgrounds.