Job Description

 
My client is a market leading digital service provider based in the heart of the City of London. A fantastic opportunity as a 3rd line support engineer has become available and we are urgently looking to fill it with an experienced and skilful individual who is looking to further develop their exposure to network support scenarios and technologies.

The primary focus of the role is to manage faults or change requests from partners and provide outstanding 3rd line support to ensure SLA commitments are adhered to. There will be the opportunity for some larger scale project delivery in parallel to the BAU tasks.

Key accountabilities

*To monitor and repair network faults and provide higher level support for the 2nd desk
*Manage case queues for faults and change requests within the salesforce system
*Engage with partners when logging processing and updating cases
*Refer faults to carriers and suppliers

Criteria

*Working knowledge of wide area networking technologies
*Strong analytical and trouble shooting skills
*Takes pride in reaching best mutual solution
*Telecommunications background
*Experience of Juniper and /or Cisco environments

Benefits

*Pension
*Healthcare
*Childcare Vouchers
*Death in Service
*Discounted Gym membership
*2 charity days

If you are looking for a new opportunity to work with a vibrant, collaborative team of technology experts who pride themselves on knowledge and integrity based in the heart of the City, apply today; We are urgently recruiting!

Some UK travel may be required with this role.

The JM Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. The JM Group is an Equal Opportunities employer and we encourage applicants from all backgrounds.
 
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