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REF: PR/010498_1519726260

3rd Line Support (Infrastructure Engineer)

Job Description

The JM Group is working with a Media client and is seeking an experienced 3rd Line Engineer (Infrastructure) on a permanent basis in London.

The ideal Infrastructure Engineer will effectively provide third line support to a high level for a varied calibre of customers and personnel, be the point of escalation for the 1st/2nd line team and provide hands on help during configuration, installation and implementation projects.

The ideal 3rd Line Engineer (Infrastructure) will have the following skills and experience:

* Excellent experience within a 3rd line support capacity
* Strong experience of configuration and installation projects
* Previously worked on infrastructure implementations
* Experience at supporting a Wintel Environment
* Effective at being the escalation point for the first/second line support team.
* Proactively resolve incidents
* Windows Server 2008 R2/ 2012 R2, Windows 7/8
* VMWare ESX 5 - 6
* Strong Networking knowledge including LAN/WAN/WLAN technologies covering routing and fault finding
* Configure SAN Storage
* HP Desktops and notebooks
* Cisco/HP Switch technology
* Meraki/Watchguard firewall and Secure remote access appliances
* Citrix and Netscaler Management and administration
* Office 365 migration experience
* Able to provide hands on support when required
* Experience within professional services or media beneficial
* Excellent communications skills

If you are an experienced 3rd Line Engineer (Infrastructure) with the required skills, please respond in the first instance with the most recent version of your CV.

The JM Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. The JM Group is an Equal Opportunities employer and we encourage applicants from all backgrounds.