Job Description

Service Desk Engineer
3 month contract (minimum)
£160 a day

The Role
As a Service Desk Engineer working for a leading IT managed service company you will be responsible for managing the incoming queue, fixing some things, triage and escalating where necessary. This role will require you to support Windows 7/10, Microsoft Office and general PC support.

A working knowledge of Market Data applications such as Bloomberg, Reuters and Factset is highly advantageous however not essential. The role requires good customer service skills and workload management. This Service Desk Engineer will be working in a team based in Central London and will be involved in the following duties:

*Ensure high levels of customer satisfaction is maintained, ensure all KPI's and SLA's are achieved
*Remote fixes as a 1st/2nd line engineer
*Escalating to 3rd line engineers when needed
*System installations, hardware and software upgrades
*Dealing with incidents and service requests
*Dealing with third parties for support, installation and maintenance
*Support Microsoft Office
*Software upgrades and installs

The Requirements

As a Service Desk Engineer you will have previous experience in a similar role, ideally from a managed service provider although not essential. Any understanding of ITIL and related processes is highly beneficial. You will have the following technical experience:

*Windows 7/ Windows 10
*All versions of Microsoft Office
*Windows Server 2008/2012
*Microsoft Exchange
*Active Directory
*Mobile devices including Blackberry, Apple products and mobile devices
*Remote connectivity tools such as Dameware, Citrix Go To Assist and RDP

Any certifications such as MCSA/ITIL/MCSE/CompTIA are desirable

The JM Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. The JM Group is an Equal Opportunities employer and we encourage applicants from all backgrounds.