Job Description

 
A leading Technology provider are seeking an Infrastructure Support Analyst to join their growing Solihull office. This individual will be responsible for the delivery of exceptional 24/7 technical support for key clients and internally.

The Role:

* As part of the Infrastructure Team, effectively monitor customer systems and network performance and process alerts and manage Incidents and Service Requests.
* Effectively communicate with customers throughout the incident lifecycle
* Provide the highest level of service by meeting or exceeding contractual SLAs and KPIs
* When required, travel to customer sites to provide extended services to the customer
* Provide on-call cover on a rotation basis with the rest of the team
* Ensure that all work carried out for customers is accurately recorded using in-house systems
* Over time, develop a knowledge of our clients, including key users of technology and their needs
* Adopt and endorse the company's values and vision across all aspects of the role

Role Requirements:
* Proven experience in supporting technologies including; Active Directory, Group Policy, VMWare, MS Hyper-V, Enterprise Storage technologies such as Netapp, Dell EqualLogic, Microsoft Exchange, Networking (basic configuration of firewalls, routers and switches) and Citrix
* This role involves shift work - you must be flexible on working hours
* Full UK/EU driving licence.

If you are interested in this role, please apply in the first instance with an up-to-date copy of your CV.

The JM Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. The JM Group is an Equal Opportunities employer and we encourage applicants from all backgrounds.
 
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