IT Support, French or German Speaking, Crawley, Up to £36k
My client makes a market leading software in the medical sector which is used in over 6,000 hospitals. This is a company who thrive on innovation and who are dedicated to fighting serious disease. We are looking for first line IT Support person
This role is based predominantly in the office in Crawley, however in order to maintain the necessary field competence travel (up to 30%) will be expected throughout the region.
Responsibilities in the office will include all aspects of remote support to our customers, business units and distributors. It may be necessary to attend site at very short notice to resolve escalating product and political issues.
Candidates will preferably be fluent in a second European language.
Clinical and Technical competence:-
*Actively seeking and maintaining the necessary clinical and technical competence to be able to effectively diagnose and resolve problems on all of the software product range.
*Identifying any necessary training requirements and escalating these to management as needed.
*A strong Clinical or other software applications knowledge
*Technical skills in the area of PC/Network Computing
*Fluent in second European language
*Excellent verbal and written communication skills
*Ability to effectively interact with customers
*Ability to work in a team environment
*Flexible and accommodating approach
The JM Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. The JM Group is an Equal Opportunities employer and we encourage applicants from all backgrounds.