Job Description

 
The JM Group is working with a large Financial Services company who are seeking a
Major Incident Manager on a 6 month contract basis in Bromley.

The ideal Major Incident Manager will have the following key skills and experience:

*5 years working within incident management.
*Experience acting as the escalation path for major and critical incidents
*Proficient at directing and coordinating the Major Incident process.
*Experience of planning and coordinating all activities required to perform, monitor and report on MIM process.
*Strong leadership skills, developing and coaching team members.
*Experience contributing to design and development of incident management processes, tools, templates, documents and reports.
*Previously worked with 3rd party suppliers on contractual obligations and building relationships.
*Efficient at improving service operations processes to reduce cost and improve efficiency.
*Good technical understanding of Citrix / Windows / Mainframe.
*Must have very strong stakeholder management skills, up to C-Level.
*Must have excellent communication skills and be ITIL certified.

If you are an experienced Major Incident Manager with the required skills, please respond in the first instance with the most recent version of your CV.

The JM Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. The JM Group is an Equal Opportunities employer and we encourage applicants from all backgrounds.
 
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