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REF: CR/010882_1529422534

Senior Desktop Support Analyst

Job Description

 
The JM Group is working with a large media company and is seeking a Senior Desktop Support Analyst on a contract basis in London.

The ideal Senior Desktop Support Analyst will work within the IT Service Management team and ensure 2nd line support services are delivered effectively within a culture of continual service improvement.

The key skills and experience required are:

*Strong 1st/2nd line support experience within an enterprise environment
*Excellent knowledge of Windows 7 & 10 enterprise & MAC OSX, and Office Suites
*Previous experience supporting MS Outlook & Exchange
*SAP, LANDesk, V10, OSX server experience
*Intermediate networking skills (TCP/IP)
*Understanding of Network Topology (including wireless), switches, routers etc.
*RSA Setup and administration
*Good understanding of ITIL best practices
*Exceptional Customer Service skills
*ITIL Service Management foundation qualification
*Microsoft & Apple certifications (Beneficial)
*Excellent Communication skills

If you are an experienced Senior Desktop Support Analyst with the required skills, please respond in the first instance with the most recent version of your CV.

The JM Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. The JM Group is an Equal Opportunities employer and we encourage applicants from all backgrounds.
 
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