Job Description

Service Desk Team Lead / Manager for a leading corporate based in Cheshire. This is a great opportunity for an experienced Manager or a No.2 who wishes to step up. Responsible for setting up a service desk, getting it up and running and dealing with all services to be provided. This is a hands on role involving working closely with the customer base, improving IT / customer relationships, ensuring all parts of the Service Desk service are running smoothly, have an understanding of the importance of documentation with the ability to write them - functions, KPIs etc, ensure all services adhere to the SLAs, manage the licensing environment, ensure successful backups for multiple sites, establish call allocation groups with the Service Desk software, support documentation and processes.
Service Desk & IT experience is required, ITSMF / ITIL preferably, experience of working or managing a service desk / support environment and be a customer focused person.

The JM Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. The JM Group is an Equal Opportunities employer and we encourage applicants from all backgrounds.