Job Description

The JM Group is working with a large media company and is seeking a Service Desk Manager on a permanent basis in London.

The ideal Service Desk Manager will work within the IT Service Management team and ensure 2nd line support services are delivered effectively within a culture of continual service improvement.

The key skills and experience required are:
*Previous experience as a Service Desk Manager or Support Manager for a Support team
*Excellent Team Leadership skills
*Extensive experience of mentoring teams
*Improving Service Management processes
*Strong 1st/2nd line support experience within an enterprise environment
*Excellent knowledge of Windows 7 & 10 enterprise & MAC OSX, and Office Suites
*Previous experience supporting MS Outlook & Exchange
*SAP, LANDesk, V10, OSX server experience
*Intermediate networking skills (TCP/IP)
*Understanding of Network Topology (including wireless), switches, routers etc.
*RSA Setup and administration
*Excellent Communication skills

If you are an experienced Support Manager with the required skills, please respond in the first instance with the most recent version of your CV.

The JM Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. The JM Group is an Equal Opportunities employer and we encourage applicants from all backgrounds.