Our client, a leading infrastructure and utilities provider, is looking for a capable and confident Network Engineer to join their team of 3 in technical support and supply management. The ideal candidate will be confident in their knowledge of CISCO and NEXUS, Firewalls and CITRIX and have a broad understanding of AWS and Microsoft networks.
This role is 30% technical, 40% advisory/supplier management and 30% team/resource management. Your day to day role is to work closely with rest of the IT services teams to resolve support incidents, provision new services and manage the suppliers.
We expect you to have a broad understanding IP networking and security solutions specifically on AWS environment. You will hold a number of qualifications in relevant technical disciplines, but we value your problem solving, service orientation and team working equally.
The post holder need to be part of 24*7 on call rota.
Duties may include, but are not limited to, the following:
* Manage the technical support team on day to day basis, task allocation, resource planning for projects and monitoring staff work to expected level.
*Maintain production network and firewall infrastructure to ensure high availability by ensuring that proactive tasks such as monitoring and maintenance are performed on a regular basis
*Develop, implement processes that allow the Identification of problems early and are solved in a prompt and efficient manner
*Record asset & configuration information relating to the network and firewall infrastructure and ensure it is kept up to date and accurate
*Regularly review network and firewall infrastructure build standards and update as required
*Contribute to the service and operational improvement programmes
*Work closely with the suppliers and systems integration partners to manage escalations and problem resolution, specifically with the application support team
*Keep your knowledge up to date in a fast moving and evolving networking solutions
*Ensure the infrastructure is secure; manage data and systems availability, access control and service continuity to agreed standards that stand up to audit scrutiny.
Key skills and qualifications (order of importance)
*Ability to manage supplier performance and obligations.
*Excellent problem solving and analytical skills - you thrive when presented with an unexpected challenge
*Good team management skills and able to handle changing business priorities
*A detailed working knowledge of various AWS services
* Cisco and networking skills, especially Cisco ACI and Nexus, industry recognised current qualifications preferred.
*Firewall management: CheckPoint and Fortigate
*Broad understanding of networks, security, end user computing back end infrastructure (Microsoft)
*ITIL qualifications, awareness of programme and project management
The JM Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. The JM Group is an Equal Opportunities employer and we encourage applicants from all backgrounds.