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REF: PR/010484_1515089677

Technical Support Engineer (3rd Line)

Job Description

The JM Group is working with a Media client and is seeking an experienced Technical Support Engineer (3rd Line) on a permanent basis in London.

The ideal Technical Support Engineer (3rd Line) will effectively provide third line support to a high level for a varied calibre of customers and personnel.

The ideal Technical Support Engineer (3rd Line) will have the following skills and experience:

*Excellent experience within a 3rd line support capacity
*Experience at supporting a Wintel Environment
*Effective at being the escalation point for the first/second line support team.
*Proactively resolve incidents
*Windows Server 2008 R2/ 2012 R2, Windows 7/8
*MS Office suite
*Active Directory
*VMWare ESX 5 - 6
*Strong Networking knowledge including LAN/WAN/WLAN technologies covering routing and fault finding
*HP Desktops and notebooks
*Cisco/HP Switch technology
*Meraki/Watchguard firewall and Secure remote access appliances
*Citrix and Netscaler Management and administration
*Email security products ideally Mimecast or Mcafee
*Office 365 and Azure
*Strong scripting skills with Powershift and Kix
*Proficient with OS ticketing system
*Able to provide hands on support when required
*Experience within professional services or media beneficial
*Excellent communications skills

If you are an experienced Technical Support Engineer (3rd Line) with the required skills, please respond in the first instance with the most recent version of your CV.

The JM Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. The JM Group is an Equal Opportunities employer and we encourage applicants from all backgrounds.