Giving Effective Employee Feedback

JM Group
12 September 2017
 

 

Effective feedback is highly beneficial to business.  Delivering feedback however is not something everyone is comfortable with. 

Studies have shown that effective feedback not only benefits your bottom line but also keeps employees more engaged with their work, removes complacency, increases retention and improves performance. 

So when delivering feedback, what are the most important points to remember?

Make it regular – by making it part of your process and setting a regular time to meet, you are establishing an open culture and creating a space for feedback to be given and received.  This will also make it far less of an issue should more pressing points have to be raised.

Keep it brief – don’t reserve your feedback for quarterly/annual reviews, it is far more beneficial to offer bite-sized chunks which will make the process less painful for both parties, thus addressing any issues as soon as they arise.  The only exception to this is when emotions are running high and you may need to leave a suitable amount of time before communication can begin effectively.

Be specific and task-focused – providing specific feedback not only makes it easier for your employees to understand, it also makes it easier for you to measure if the feedback is being actioned.  Examples are much more helpful than generalisations, so rather than telling someone ‘You need to speak up more in meetings’ offer positive and specific advice such as ‘Your input is valuable.  I want you to voice your opinion at least once in the next meeting.’ Or ‘You haven’t been performing well lately’ should be ‘Your performance was lower than normal and I know you’re capable of producing better results, let’s discuss how we can improve your performance and put measures in place.’

Put yourself in their shoes – think about how you would want to receive feedback.  Give feedback during a one-on-one meeting and don’t criticize publicly.  Make it honest and fair and be as straightforward as possible.  It’s okay to be tough, but don’t be mean.  

Follow up – after you have given feedback always follow up to see if the employee is meeting the goals that you have set.  This will help keep track of any progress and can be used in future performance reviews.  Just because you have had the conversation, don’t assume you’re done!

Mastering the art and process of conducting difficult conversations whilst delivering meaningful praise is an important part of a manager's job and when done well both you and your business will reap the rewards.

 

BLOG

Mood, Emotion, Temperament & Jamie Carragher

First things first, this is not an attempt to excuse what Jamie did. Just an examination of some of the factors that might have been at play and what we can learn to stop ourselves from reacting badly to situations.   I'm probably not the only one who was quite surprised to see Jamie Ca

12 April 2018

Top IT Skills in Demand 2018

One of the most common questions we get asked is: 'What are the most desired skills for the IT industry?' Here are some of what we believe to be the most in-demand IT skills so far this year: /uploads/library/files/Top%20IT%20Skills%20SlideShare.pdf

02 May 2018

5 Tips to be a Digital Hero

To be honest, I hate using the word digital. To me saying that a company is digital is about as useful as saying it runs on electricity. It’s what you do with digital technology to achieve your organization's goals that makes the difference. Digital should be part of the DNA of th

24 April 2018

Why Google Won't Eat You

  I love Google Translate. It was in August 2016, in Rio de Janiero, when our eyes first truly met. I picked up Google Translate on my iPhone at the 2016 Olympics, and it turned out to be a lifesaver. Alone in the city, it allowed me to get around the city without having to depend on anyo

29 March 2018

Mobile World Congress 2018 Predictions

The biggest mobile show on earth, Mobile World Congress, is about to take place in the Mobile World Capital of Barcelona for the 13th year in a row. At this year's event, the prominent theme is "creating a better future with mobile technology," with mobile communication now reaching nearly 5 billion

13 February 2018

Annual Leave Infographic

The always-on nature of work has contributed to a decline in annual leave usage.  Unused holiday time not only hurts the economy due to lower holiday spend, it perpetuates a culture of burnout, ultimately reducing employee productivity.  The antidote to this is for employers to create a co

16 May 2018

Perceptions of Change: How Much Intellectual Humility Have You Got?

By Applied Influence Group Prior to Barack Obama's decision in April 2016 to authorise the mobilisation of ground troops in Iraq and Syria, he had called the US' intervention in the region 'a dumb war', he had opposed previous troop surges during the Bush administration, promised to withdraw all

16 January 2018

Mood, Emotion, Temperament & Jamie Carragher

First things first, this is not an attempt to excuse what Jamie did. Just an examination of some of the factors that might have been at play and what we can learn to stop ourselves from reacting badly to situations. I'm probably not the only one who was quite surprised to see Jamie Carragher in t

12 April 2018

Human-Centric Mobile Trends 2018

Tired of buzzwords, glitchy new handsets, smartwatches, talks about how AI will replace employees, virtual reality shopping replacing physical stores, and other technology trends that hardly impact you in the short term? Then this is the trend report for you. We believe that the winners of th

24 January 2018

Enterprise DevOps Transformations

Changes to Anticipate with Enterprise DevOps DevOps in a larger, mature organisation is different from its small and brave counterparts. For a start, it is far harder to embrace change. So when a movement like DevOps comes along, with its commitment to agile, it can be hard to re-organise and

03 May 2018

Employee Retention

Are you doing everything you can to retain your current employees?  In an increasingly tight market, organisations should be implementing solid retention strategies that include creating a great culture, offering development opportunities and competitive pay rises.  

14 May 2018

Quit Your Job the Right Way

31st January is the day workers are most likely to hand in their notice. If you are one of these people looking to move on then it's important to hand in your notice the right way. We Brits generally don't enjoy confrontation or awkwardness, so for most people, giving notice is not usually an enj

17 January 2018

Diversity & Inclusion

Creating a diverse and inclusive work environment is essential in order to compete for top talent amidst changing demographics.  This infographic points to the business benefits of diversity and illustrates how the working population is changing in terms of gender, age, race and ethnicity.

15 May 2018

Helping Hand

The end of the tax year presents a final chance to make use of tax allowances and exemptions that can give children a big step up the financial ladder. "Saving is a very fine thing. Especially when your parents have done it for you." As the intergenerational wealth divide widens, Winston Chur

27 February 2018

Why Google Won't Eat You

  I love Google Translate. It was in August 2016, in Rio de Janiero, when our eyes first truly met. I picked up Google Translate on my iPhone at the 2016 Olympics, and it turned out to be a lifesaver. Alone in the city, it allowed me to get around the city without having to depend on

27 March 2018

5 Tips to be a Digital Hero

To be honest, I hate using the word digital. To me saying that a company is digital is about as useful as saying it runs on electricity. It's what you do with digital technology to achieve your organization's goals that makes the difference. Digital should be part of the DNA of the organization and

24 April 2018

The Hidden Benefits of Enterprise DevOps

DevOps can drive process benefits to an enterprise For those of you that have been stuck under a rock for the last few years, DevOps is a way of developing, deploying and supporting applications in the most responsive and coordinated way possible. Once it becomes established on a running pr

09 April 2018

Save Billions By Thinking Of Your Influence Strategy - By Applied Influence Group

Upon reading the news headlines this morning, I was astounded to see this story detailing that one tweet from Kylie Jenner, a reality TV star, had knocked $1.3bn off Snapchat's stock market value. It begs the questions why did this happen and what could Snapchat have done to avoid it? Snapcha

12 March 2018

Brexit and IT Recruitment

The UK relies heavily on the immigration of EU citizens to make-up its workforce.  Over 2 million EU nationals work in Britain and over a fifth of UK start-ups are led by EU entrepreneurs.   Brexit may mean the end of free movement of EU citizens as restrictions on immigration are put i

26 April 2018

Top IT Skills in Demand for 2018

One of the most common questions we get asked is: 'What are the most desired skills for the IT industry?' Here are some of what we believe to be the most in-demand IT skills so far this year: Top IT Skills SlideShare

02 May 2018
Top